I don’t think my order went through online

Orders, Shipping & Support
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1

I tried ordering a product online and it errored out when I was trying to select my payment type, but I still got an email notification that the order was successfully created. I try to select the link in the email to pay but it directs me to a page that says payment for the order is no longer available. Not sure about my next steps to make sure this gets processed. Appreciate your help!

Originally posted on the RK Drums joomla-easydiscuss forum on 2017-12-09.
Source: http://rkdrums.com/index.php/en/support/rk-questions-a-answers/i-don’t-think-my-order-went-through-online

2

Hi Alaina,

Don’t worry about that other order, it will fall out of the system. The order can show completed but not paid for, which is your case. Feel free to just place a new order and try again. If you continue to have trouble please call me at the website number and I’ll help you over the phone.
Shane

3

You won’t get double charged or anything like that.