Return Policy

Standard Items

RK Drums will accept for return or exchange, standard items1 that are new in condition, unworn, unaltered, unfired and free of damages by the customer,  For a full refund or exchange, mail out your item within 60 days from the receipt of the original order by contacting RK Drums for notification and approval.  Items cannot be returned or exchanged beyond 60 days except by approval of RK Drums. Return shipping shall be paid by the customer.
Motors are covered for manufacturer defect only for 1 year from the date of purchase.
Drums are covered for all manufacturers defects, and we guarantee the drum for the usable lifetime of the original purchase, and is not transferable to the new owner.  Proof of purchase must be supplied.
Coolers are warrantied for 1 Year from the date of purchase, including fan motors.

Non-Standard and Custom Items

Because non-standard items2 are custom-made and cannot be resold, these items cannot be accepted for return or exchange. Non-standard items include drums made with 1/16″ or solid steel, as well as any custom designed products or requests. Some exceptions may be made on a case-by-case basis, depending on whether the product can be resold. In cases where RK Drums accepts a non-standard product for return or exchange, a discounted return may be offered, due to the fact that such product may not be marketable.

Return Addresses

In order to return or exchange your order, please contact RK Drums at (470) 798-9464 or for instructions.
(1) – Standard items are all products sold on RK Drums website, except drums with a 1/16″ mesh or solid steel cylinder.
(2) – Non-standard items include drums made with a 1/16″ mesh or solid steel cylinder, as well as any custom designed products or custom requests, such as additional doors on a drum.