Shipping Policy
This section is intended to answer any shipping questions you may have.
Shipping Timelines
We give the machine shop 4 business days to handle business. This does not include Saturday or Sunday.
We allow them this time so that they can order metal, fabricate products, pack and ship and simply get products to the postal service.
PLEASE NOTE: Coolers are not built until order. Please allow for 2 weeks to complete the cooler and for shipping.
We use USPS (The United States Postal Service).
We have priced their service up against UPS, FEDEX, and DHL and have found them less expensive in most cases.
From an Administrative standpoint, USPS is much less of a hassle, that trying to work with the ever changing alternate services
Contact us at customerservice@rkdrums.com and we will see what we can arrange. We’re very keen on having our customers thrilled with what we offer. Alternately if you have a shipping account, we can provide you with the shipping dimensions and weights and you can send us a label.
Everything Kits ship from 2 separate locations, and arrive in 3 boxes. Note that these boxes may not all arrive at the same time.
Motors and Electrical ships from the inventory in our main office, and all machined parts ship from our machine shop.
Due to differing timelines, you may receive one box before the others. Don’t panic, it’s all on the way, but may arrive a day or two apart.
DIY Kits ship from 2 separate locations, and arrive in 2 boxes. Note that these boxes may not all arrive at the same time.
Motors and Electrical ships from the inventory in our main office, and all machined parts ship from our machine shop.
Due to differing timelines, you may receive one box before the others. Don’t panic, it’s all on the way, but may arrive a day or two apart.
Kits ship from 2 separate locations, and arrive in 2 or 3 boxes. Note that these boxes may not all arrive at the same time.
Motors and Electrical ships from the inventory in our main office, and all machined parts ship from our machine shop.
Due to differing timelines, and separate geographical places you may receive one box before the others. Don’t panic, it’s all on the way, but may arrive a day or two apart.
Tracking numbers are sent via email within a day or so of your order. Due to the fact that they have links in the emails, check your spam folder just in case in your email.
During the first 2-4 business days, your tracking numbers may not show any progress while we prepare your order. These tracking numbers are produced upon order, but do not show movement until the item actually ships. Please allow for up to 4 business days to see movement.
